Cancellations & Returns

CANCELLATIONS & RETURNS

Because we strive for quick order turnaround we are generally unable to accommodate changes to an order once it has been placed. Please contact customer service for enquiries on changes. Order cancellations, regardless of the reason, will result in a 15% restocking fee.

ALL Returns and Exchanges will be subject to the following policy:

  • - ALL RETURNS & EXCHANGES must be accompanied by a valid sales receipt from Hanlon Smokehouse.
  • - Failure to provide the original sales receipt (proof of purchase) prohibits Hanlon Smokehouse from accepting and processing a return or exchange for any reason – NO EXCEPTIONS.
  • - ALL goods, opened or unopened, must be returned within 14 days of the date of purchase.

Prior to shipping any order back, regardless of product condition, please contact our customer service department for a return authorization. Returns shipped to Hanlon Smokehouse without prior authorization will not be accepted and no credit will be issued.

Once your return has been authorized, please send your purchase and receipt to our Returns Department to receive a credit:

Hanlon Smokehouse,
Attention: Customer Returns,
75-78 Cork Street,
Dublin,
Ireland.

COMPLAINTS & FEEDBACK

If you are unhappy with any aspect of our product or service, please contact us hanlonsmokehouse@hffoods.ie. Your complaint will be dealt with immediately and resolved as soon as possible. For a refund to be considered by us it must be brought to our attention within 5 working days of you receiving the product.

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HF Foods Ltd. Registered in Ireland. Number 503455.